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ClubHouse Casino Privacy Policy

At ClubHouse Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at theClubHouse Casino.com. By registering an account or using the ClubHouse Casino platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to read this policy carefully and contact us at help@theClubHouse Casino.com if you have any questions.

Our services are operated by Novatrix SRL, a company incorporated under the laws of Costa Rica (company registration no. 3-102-893958), with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Paysafe transactions are processed by Tronabriz Limited. We hold an e-gaming licence (no. 0000002) issued by the Tobique Gaming Commission.

1. Information We Collect

When you create an account or interact with the ClubHouse Casino platform, we may collect the following categories of personal data:

1.1 Registration and Identity Data

  • Full name, date of birth, and gender
  • Email address, phone number, and residential address
  • Username, R+5OsA8!zRxncXmh, and account credentials
  • Copies of identity documents for KYC (Know Your Customer) verification, including government-issued ID, proof of address, and payment method verification

1.2 Financial and Transaction Data

  • Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
  • Deposit and withdrawal history, transaction amounts, and dates
  • Details related to our supported currencies, including EUR, USD, CAD, AUD, INR, BTC, ETH, and other fiat and crypto options

1.3 Usage and Technical Data

  • IP address, device type, browser type, and operating system
  • Pages visited, games played, session duration, and interaction patterns on our platform
  • Geolocation data (to verify eligibility and enforce restricted country rules)
  • Log data and cookies (see our Cookie section below)

1.4 Communication Data

  • Records of your correspondence with our 24/7 customer support team
  • Live chat transcripts and email communications sent to help@theClubHouse Casino.com
  • Survey responses, feedback, and promotional opt-in preferences

2. How We Use Your Information

At ClubHouse Casino, we use the personal data we collect for clearly defined purposes. We do not sell your information to third parties. The primary reasons we process your data include:

  • Account management: We use your registration details to create and maintain your ClubHouse Casino account, verify your identity, and ensure one account per person per household.
  • Payment processing: We process financial data to handle deposits and withdrawals through our supported methods, including Visa, Mastercard, Neteller, Skrill, CoinsPaid, and others.
  • Legal compliance and fraud prevention: We verify your age (18+ or applicable local legal age), screen for restricted jurisdictions including the UK, USA, Netherlands, and others listed in our Terms, and conduct AML checks.
  • Personalisation and marketing: With your consent, we may send you information about ClubHouse Casino bonus codes, promotional offers such as our Welcome Package up to EUR 5,000 + 200 Free Spins, weekly reload bonuses, and our Clubhouse Points loyalty programme.
  • Responsible gambling: We use gaming activity data to monitor for signs of problem gambling and to apply any self-exclusion or limit settings you request.
  • Platform improvement: We analyse usage data to enhance our casino, improve game navigation, and optimise the ClubHouse Casino app experience across desktop and mobile web.

3. Legal Basis for Processing

We process your personal data under the following legal bases, depending on the nature of the activity:

  • Contractual necessity: Processing required to provide you with our services, including account setup and payment processing.
  • Legal obligation: Processing required to comply with applicable laws, licensing conditions from the Tobique Gaming Commission, and AML/KYC regulations.
  • Legitimate interests: Processing carried out for fraud prevention, network security, and service improvement where your rights are not overridden.
  • Consent: Processing for marketing communications and non-essential cookies, which you may withdraw at any time.

4. Cookies and Tracking Technologies

Our ClubHouse Casino platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather analytics data. The types of cookies we use include:

  • Essential cookies: Required for the site to function correctly, including session management and login authentication.
  • Analytics cookies: We use these to understand how visitors interact with theClubHouse Casino.com, helping us improve navigation and content.
  • Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns. You may opt out of marketing cookies via your browser settings or our cookie consent banner.

At ClubHouse, we respect your right to control your data. You can manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our site.

5. Data Sharing and Third Parties

We at ClubHouse Casino may share your personal data with carefully selected third parties in the following circumstances:

  • Payment processors: Including Tronabriz Limited (Paysafe transactions), CoinsPaid (cryptocurrency), and other payment service providers to facilitate transactions.
  • Game providers: Software providers such as NetEnt, Playtech, Pragmatic Play, and others may receive technical session data as necessary to deliver games.
  • Regulatory and legal bodies: We may disclose information to the Tobique Gaming Commission, law enforcement, or other competent authorities when required by law.
  • Dispute resolution: In the event of a dispute, we may share relevant data with our Alternative Dispute Resolution provider, EGIS (egis.io), reachable at disputes@egis-adr.com.
  • Service providers: Third-party vendors who assist with IT infrastructure, customer support tools, and analytics, all of whom are bound by data protection agreements.

We do not transfer your data to countries outside of adequate data protection frameworks without ensuring appropriate safeguards are in place.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and our licensing obligations. Financial transaction records are typically retained for a minimum of five years to comply with anti-money laundering regulations. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by ClubHouse Casino:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request erasure of your data (subject to legal retention requirements)
  • The right to restrict or object to certain types of processing
  • The right to data portability
  • The right to withdraw consent for marketing or non-essential cookie processing at any time

To exercise any of these rights, please contact us at help@theClubHouse Casino.com. We aim to respond to all requests within 30 days.

8. Security Measures

We at ClubHouse Casino take data security seriously. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption for data transmission, secure access controls, and regular security assessments of our systems.

9. Children's Privacy

Our services are strictly intended for adults aged 18 or over (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete that information promptly and close the associated account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of ClubHouse Casino following any such update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to reach out to our team. At ClubHouse, we are here to help and are available 24/7 through the following channels:

We are committed to resolving any privacy concerns you may have in a timely and transparent manner. Your trust is important to us, and we will always handle your data with the care and respect it deserves.

Content updated: June 22, 2026