Responsible Gaming at ClubHouse Casino
At ClubHouse Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are firmly committed to promoting safe, responsible gaming practices across our entire platform. Our duty of care to every player is not just a regulatory requirement — it is a core principle that guides everything we do. If you ever feel that your gambling habits are becoming a concern, we are here to support you with the tools, resources, and guidance you need.
Our Responsible Gaming Commitment
Here at ClubHouse Casino, we take our role as a licensed operator seriously. We hold an e-gaming licence issued by the Tobique Gaming Commission (licence no. 0000002), and our responsible gaming framework is built in full compliance with our licensing obligations. We actively work to prevent problem gambling and to protect vulnerable individuals, including minors, from accessing our services.
We recognise that a small number of players may develop difficulties related to gambling. Our commitment is to identify these situations early and provide meaningful support. At Club House Casino, we equip every registered player with practical self-management tools designed to keep gaming fun and within healthy limits.
Player Protection Tools
We offer a comprehensive suite of responsible gaming tools directly within your account. You can access and activate any of these features at any time by contacting our support team at help@theClubHouse Casino.com or via our 24/7 live chat.
Deposit Limits
At ClubHouse Casino, we allow you to set daily, weekly, or monthly deposit limits to help you manage how much you spend. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before the change becomes active, ensuring that decisions made in the heat of the moment do not override your long-term choices.
Loss Limits
We provide loss limit controls that let you define the maximum amount you are comfortable losing within a given time period. This is one of the most effective ways to stay in control of your gambling budget.
Wager Limits
Our ClubHouse Casino platform allows you to restrict the total amount you wager over a defined period. Setting a wager limit helps prevent excessive play and keeps your activity aligned with your personal budget.
Session Time Limits
We encourage players to set limits on how long each gaming session lasts. You can configure session time reminders or hard cut-offs so that your time spent at the ClubHouse Casino remains balanced and enjoyable.
Reality Checks
We can display regular on-screen notifications that remind you how long you have been playing and how much you have spent or won. These reality checks help you stay aware and make informed decisions during your session.
Cool-Off Periods
If you feel you need a short break, we offer cool-off periods ranging from 24 hours to several weeks. During a cool-off, your account remains open but you will be unable to deposit or place bets.
Self-Exclusion
We take self-exclusion seriously. If you feel that you need a longer break from gambling, we will suspend your account for a minimum period of six months. During self-exclusion, you will also be removed from our marketing communications. We strongly encourage any player experiencing gambling-related distress to use this tool without hesitation. To request self-exclusion, please contact us directly at help@theClubHouse Casino.com.
Recognising Problem Gambling
At ClubHouse Casino, we want to help you identify warning signs of problem gambling early. Gambling becomes a problem when it is no longer a recreational activity and begins to negatively impact your finances, relationships, or mental health.
You may be experiencing problem gambling if you recognise any of the following in yourself:
- You spend more money on gambling than you can afford to lose
- You chase losses in an attempt to win back money
- You feel anxious, irritable, or distressed when you are not gambling
- You hide your gambling from family or friends
- You borrow money or sell possessions to fund your gambling
- Gambling interferes with your work, studies, or personal relationships
- You have tried to stop or cut back but have been unable to do so
- You use gambling as a way to escape problems or negative emotions
If any of these signs resonate with you, we urge you to reach out to us or to one of the independent support organisations listed below. Our ClubHouse Casino support team is available around the clock and will treat every conversation with complete confidentiality and sensitivity.
Protecting Minors
We strictly prohibit anyone under the age of 18 (or the applicable legal gambling age in their jurisdiction) from registering or playing at The Clubhouse Casino. Age verification is a mandatory part of our onboarding process, and we reserve the right to request identity documents from any player at any time.
We also encourage parents and guardians to use parental control software to prevent underage individuals from accessing online gambling sites. The following tools may assist in this regard:
- GamBlock — www.gamblock.com
- Betfilter — www.betfilter.com
- Net Nanny — www.netnanny.com
- Cybersitter — www.cybersitter.com
If you suspect that a minor has accessed our platform, please notify us immediately at help@theClubHouse Casino.com so we can investigate and take appropriate action.
External Support Organisations
We encourage any player who is struggling with gambling-related issues to seek independent professional help. The following organisations offer free, confidential support:
- GamCare — www.gamcare.org.uk — 24/7 helpline and online chat support
- Gamblers Anonymous — www.gamblersanonymous.org — peer support network
- BeGambleAware — www.begambleaware.org — advice, support, and treatment referrals
- Gordon Moody Association — www.gordonmoody.org.uk — residential treatment programmes
- GamTalk — www.gamtalk.org — online peer support forums
Dispute Resolution and Regulatory Support
Our ClubHouse Casino platform is operated by Novatrix SRL, incorporated under the laws of Costa Rica (company reg. no. 3-102-893958). We are licensed by the Tobique Gaming Commission, and all responsible gaming policies are maintained in accordance with our e-gaming licence no. 0000002.
If you have a dispute that cannot be resolved through our internal process, we offer alternative dispute resolution (ADR) through EGIS (egis.io). You may also contact our ADR service directly at disputes@egis-adr.com.
New players are also welcome to explore our ClubHouse Casino welcome bonus — all promotions are offered in full compliance with our responsible gaming standards.
Contact Us
At ClubHouse Casino, we are here for you every step of the way. If you have any questions about our responsible gaming tools, wish to activate account limits, or need to speak with someone about your gambling, please do not hesitate to reach out. Getting started with account management is simple — just use the quick ClubHouse Casino login to access your settings at any time.
- Email: help@theClubHouse Casino.com
- Live Chat: Available 24/7 directly on our website
- ADR Disputes: disputes@egis-adr.com
We want every visit to ClubHouse Casino to be safe, enjoyable, and within your control. Please play responsibly — and know that we are always here to help.
Content updated: June 22, 2026